SoundLine™ provides the best multi-office, and growing single office, hosted phone system solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and yet simplified cloud phone system.
All The Features You Want
For a Suprisingly Great Price
Configured For You By Our Team
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We only install a limited number of customers each month, reserve your spot today!
Full HD Voice Support
Experience better-than-landline quality with full high-definition audio and the latest equipment
Automated Button Programming
Our unique system keeps all of your programmable keys updated automatically with your favorite extensions
Your Dream System
We sell and support the top brands, at our cost, including: Yealink®, VTech®, Polycom® and Panasonic®
IndustryStandardFeatures
Centralized Cloud Management
Manage your entire system anywhere from your browser
Transfer Options
Attended & Blind Transfers from your desk phone or mobile
voicemail
Voicemail Transcription
Save time by reading your Voicemail in text sent right to your inbox
Wideband Audio
Enjoy better-than-landline audio quality with the G.722 Codec
Custom Failover Rules
Be ready for internet outages with predefined forwarding settings
Queues, Menus, & Extensions
Streamline your caller’s experience without breaking the bank
Minute-to-Minute Call Control
Tell your phones exactly what to do at different times of the day or year
Inbound & Outbound Call Recordings
Record inbound or outbound calls from desired phones or departments
Geo-Redundant System Architecture
Benefit from the reliability of the cloud and never miss a call
OurSpecialSauce
Beginning-to-End Call Records
See exactly what happened on each call, not just when and how long
Browser Dialing
Save time and Click-to-Call on any phone number from your browser
Call & Device Encryption
Maintain your privacy & identity with encrypted calling & protected devices
Dynamic Phone Settings & Button Templates
Control the programmable keys on each of your phones automatically
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Simplified Group & Location Configs
Determine how phones are customized individually, by group or location
textsms
Powerful Browser-Based SMS
Easily control who can receive and send text messages for each number
Detailed Call Statistics
Learn how many calls are made to-and-from each number or extension
Creative Dial-Plan Control Rules
Enjoy virtually unlimited options for where numbers and extensions get routed
dashboard
Real-Time Activity Dashboard
See whos on the phone and other important information from your browser
Separate Admin & User Portals
Simplify your user's experience by defining what they can access
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Simplified User DID Routing
Change your entire call-flow in seconds by selecting between predefined modes
Low Cost Virtual Fax
Fax from your fax machine, PC, or mobile for as low as $0.01 per page
ElementsofGreatService
24/7 Emergency Support
If your system system is down, we are always there for you- even on holidays
Free Portal Programming
We encourage you to let us take care of all your system programming- why not?
All-Industry Customized Consulting
No matter what industry you are in, we can help optimize your system
Advanced Quality Troubleshooting
We utilize a plethora of tools to go the extra mile to resolve audio issues
Dedicated Account Management Team
Enjoy ultra-personalized service from someone you know at our Woodinville office
Speedy Equipment Orders
Most orders ship the same day, pre-configured and ready to go
Ruthless Porting Department
Never fear that your numbers will get lost in translation- we won’t let it happen
Unlimited As-Needed Training
Have a new hire? Forgot how you to use a special feature? Call us anytime
Hassle-Free Billing
We will always work with you to make sure your bill is fair and accurate
Plans&Prices
Questions? Call us or send us a message and we can get you a custom-tailored and hassle-free quote.
MBXLite™
(2 users for the price of one!)
1 MBX Call-Path
2 MBX Users
1 DID Included
∞ Long Distance (US & Canada)
Every MBX Feature
Free Support and Service
MBXPro™
(never run out of lines!)
∞ MBX Call-Paths
1 MBX User
1 DID Included
∞ Long Distance (US & Canada)
Every MBX Feature
Free Support and Service
Add - Ons
(everything else is already included!)
$1 Extra DID (Phone Number) $5 Unlimited SMS per DID $3 VM Transcription per User $5 Network Support per Location $2 E911 per Location $2 + 2¢ Toll-Free DID + Min (US48) $5 + 6¢ Virtual Fax DID + per Min
(send up to 6 pages per minute)
AboutUs
Whether or not you need all new phones, want to add features and redundancy to your existing phone system, or are just interested saving a little bit of money, SoundLine™'s MBX Cloud Network with flexible contract-free pricing, superior feature quality, and personal customer service is guaranteed to satisfy your company or your money back.
OurExecutiveTeam
Michael has over 25 years of experience working with voice over IP communications and started one of Seattle’s original internet service providers. He enjoys creating new features as well as working with customers directly when his support team requires his expertise.
Michael Cramer
co-founder & cto
Barrett has a long history of working with businesses to find the best solutions possible. Now he spends his time working with each member of the team at SoundLine™ to find ways to constantly improve our service.
Barrett Adams
co-founder & ceo
Casey possesses a masters degree in accounting from the University of Washington and is also a CPA. When he is not making financial decisions or working with customers he enjoys sailing throughout the Pacific Northwest.
Casey Moore
co-founder & cfo
OurKeyManagement
Adam is an expert, not only on our portal technologies, but of most networking equipment as well, including your router! He is always willing and happy to share his vast knowledge and troubleshooting skills with you.
Adam Foutch
Director of Technology
Livia is the embodiment of reliability and organization. She is the backbone of our porting department giving it the ruthless reputation we all love. Don't hesitate to reach out; she is the friendliest operations manager around!
Livia Veras
Operations Manager
Mike may be where the buck stops when it comes to customer service issues, but he can be quite savvy when it comes to solving technical issues as well! Mike's insight as our Director of Service makes him the goto contact for consulting you on your new system.
Mike Engstrom
Director of Service
OurValues
To Embrace and Drive Innovation
Embracing and driving innovation means, to us, to look not only to the industry standards when developing our portal and features, but for newer and more innovative solutions which create better experiences for our customers. We strive to set the bar for industry standards.
To Pursue Growth & Learning
As a company we have grown not only in size but also as individuals. We attribute this to our dedication to learning from every mistake, criticism, and success that we have encountered. We will never stop learning and improving and we wouldn't have it any other way.
To Build a Family Spirit
By creating a friendly and caring atmosphere in the office, rewarding loyalty, and promoting a strong work/life balance, we go to great lengths to ensure that as members of this organization, we are not only a team, but actually a family. This synergy is apparent when our customers call in.
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To Be Adventurous and Creative
When problems arise, being adventurous and creative often leads to the world's greatest solutions. Although our troubleshooting philosophy is built on proven standardized protocols, our creative culture is built on using our super-complicated portal to solve any difficult problems that can't be done by the book.
landscape
To Do More With Less
As an employee owned company, we will never have the capital and resources of our largest competitors. For us to move mountains, we have to focus purely on what matters the most: customer service. This has kept our customer retention at over 95% since 2008 without contracts!
To Be Passionate & Determined
Every day we wake up we are passionate about making our customers' businesses run more smoothly and effeciently. We are determined to solve any problems we may face throughout the day to provide a truly compromise-free service for every one of our customers.
SoundLine™ Communications, founded in 2008, is a business phone company and cloud phone system innovator based in Woodinville, WA. SoundLine™ provides the best multi-office phone solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and simplified cloud phone system. Due to the advanced nature of the technology and services offered, businesses with multiple locations throughout North America and Canada are particularly well suited for our service. We also focus on smaller companies who are looking for the best scalable foundation to expand their operations. SoundLine™'s goal is to be every customer's final-destination phone company. While there conniving ways to keep customers in perpetuity, SoundLine™ remains confident and offers only month-to-month services without any binding agreements. We are proud to maintain over 95% customer retention and satisfaction year after year. In 2016, SoundLine™ limited future growth to 3,000 customers with the goal of not expanding operations or the team any further. The driving force was to split future profits between the entire team versus needlessly growing and convoluting the company. Investing in the team has paid off exponentially. We have amazing customer service and have cultivated a family atmosphere within the company as well as with our customers. SoundLine™ is proud to offer a lifetime solution for each team member and every customer.
WhatOurCustomersSay
“My new phone is already working… should that be???” ~Jeffrey Dornon, FOI Commercial Interiors
"KDH Consulting has grown it’s business over 19+ years almost exclusively through word-of-mouth referral. Our goal is to provide good value with over the top customer service every time and SoundLine™ helps us deliver both. SoundLine™ is one of our favorite partners to recommend and work with." ~Kris Harness, KDH Consulting
"SoundLine™ has been a great resource and partner for us since moving our office telephone needs to their cloud based VOIP system. The features we get with their systems has enabled us to do a better job in staying in touch with our clients immediately. Their system has been a big improvement while lowering our overall communication costs." ~Jim Conway, ASB Seattle
"We couldn't be happier with our decision to purchase SoundLine™'s hosted VoIP service. We received a great deal on hardware, and the team has been extremely attentive to our needs by going to every length to make sure our system is hand-tailored to our rather specific needs. We definitely feel like we're in good hands with SoundLine™." ~Erin Resso, The Stranger
I've used SoundLine™ Commination's service for the last 4 years and am very pleased with their excellent customer service, technology & features advances and the ease of using their phones. Every time I call their customer service line, they answer right away and are able to help me when needed. I am happy that SoundLine™ Communications is our service provider for my workplace." ~Michael Roberts, VMS
"The service has been great!!!! Quick responses when we need changes to our account. The call recording feature was something we were missing, now it makes us more efficient and we can see where we need improvement. The addition phone numbers for tracking our marketing is a must have and is very inexpensive. If I could give 10 stars I would!!!!" ~Jason Hunt, Hunt's Plumbing
"I have absolutely loved SoundLine™ Communications. Not only do they put out great products, but their customer service is outstanding. I switched to them almost 2 years ago, having used a big name company previously, and I would switch to them again in a heartbeat. " ~Richard Chan, Richard Chan Orthodontics
"As a small business man, I find myself having to occasionally ask favors of my vendors. Never in my 25+ years in business have I come across a company that is so willing to go far beyond my humble, sometimes difficult requests...and each of my requests are always met with a smile from SoundLine™ employees. Barrett, you have something special going on at SoundLine™. Keep do what you're doing! Thank you!! You and your team make my life easier. " ~Spencer King, All State
Aside from creating our own custom portal which allows us to provide virtually unlimited customization, the greatest differentiator is that SoundLine™ is essentially a co-op. By capping our future sales to only 3,000 customers and splitting all future profits among our eight team members, you will always have the most attentive and personable customer service ever.
A traditional PBX not only requires a large capital investment and a physical server to exist in your office, but also does not have the redundancy provided by our cloud system. When your PBX is hosted in the cloud, it essentially can never go down. No matter what happens at your location, calls will still route to employee cell phones and/or a different location that still has internet. This means you’ll never miss a call!
SoundLine™’s porting department is known throughout the industry for our attention to detail and determination to get your number ported on time, every time. We even set up your phones to work prior to the port so, once the numbers transfer to our network, you won’t even know that it happened.
The wonderful thing about our training is that we only need to train you on how to use your phones, and never on how to program anything; we do all of that for you. After a thorough consultation, we will program and test your entire system before shipping. Once you receive your phones, simply call us and we will go over everything in as much detail as you require. After that we are available 24/7.
Since our inception in 2008, SoundLine™ has always believed in month-to-month service. If you’re not happy, we’re never going to force you to stay with us. This is because we are confident in our exceptional customer service and proud of our 95% customer retention rate.
SoundLine™ offers the most unique pricing in the industry. With each MBXLite, you can be on one phone call per every two phones. With MBXPro, you can have unlimited calls per phone, which is ideal for queues and high call volume applications.
Of course. SoundLine™ can provide support to any SIP-IP enabled device. If you are not sure if your device is SIP-IP enabled, then give us a call to explore your options. We reserve the right to charge up to $50 per device to remotely provision them. When you purchase phones directly from us, we sell them at cost. We also send you plug-and-play phones with a two year direct-replace warranty, guaranteeing the smoothest possible transition.
The reason SoundLine™ created our own portal is to support multiple locations better than any other provider. Our “class” system allows us to designate different 911 addresses and failover settings for every single extension, regardless of their physical location. On top of that, you can transfer with one-touch to anyone, and see the status of their line. This makes managing multiple locations a breeze. Plus, only paying one bill, for obvious reasons, is pretty cool!
SoundLine™'s system architecture was designed in house from the ground up with a focus on security and redundancy with no single point of failure. Our servers run the latest CoreOS Container Linux and our services were designed with a microservices architecture and continuous integration for fast iterations. This produces the world’s most feature rich phone system. Our network architecture has no overlay networks to add latency and complication, which are very common with cloud platforms and container networks. We take security very seriously, which is why we offer TLS and SRTP to any customers who want it at no additional charge.
SoundLine™ offers a 30 day money back guarantee. We have thrived this long without contracts due to overwhelmingly positive customer experiences. When you’re happy, we’re happy, and the last thing we want is for a customer to leave us on bad terms! Thus, we are always happy to provide references and encourage you to research our reputation online.
