Whatever you want your phone system to do...

Aside from creating our own custom portal which allows us to provide virtually unlimited customization, the greatest differentiator is that SoundLine™ is essentially a co-op. By capping our future sales to only 3,000 customers and splitting all future profits among our eight team members, you will always have the most attentive and personable customer service ever.

A traditional PBX not only requires a large capital investment and a physical server to exist in your office, but also does not have the redundancy provided by our cloud system. When your PBX is hosted in the cloud, it essentially can never go down. No matter what happens at your location, calls will still route to employee cell phones and/or a different location that still has internet. This means you’ll never miss a call!

SoundLine™’s porting department is known throughout the industry for our attention to detail and determination to get your number ported on time, every time. We even set up your phones to work prior to the port so, once the numbers transfer to our network, you won’t even know that it happened.

The wonderful thing about our training is that we only need to train you on how to use your phones, and never on how to program anything; we do all of that for you. After a thorough consultation, we will program and test your entire system before shipping. Once you receive your phones, simply call us and we will go over everything in as much detail as you require. After that we are available 24/7.

Since our inception in 2008, SoundLine™ has always believed in month-to-month service. If you’re not happy, we’re never going to force you to stay with us. This is because we are confident in our exceptional customer service and proud of our 95% customer retention rate.

SoundLine™ offers the most unique pricing in the industry. With each MBXLite, you can be on one phone call per every two phones. With MBXPro, you can have unlimited calls per phone, which is ideal for queues and high call volume applications.

Of course. SoundLine™ can provide support to any SIP-IP enabled device. If you are not sure if your device is SIP-IP enabled, then give us a call to explore your options. We reserve the right to charge up to $50 per device to remotely provision them. When you purchase phones directly from us, we sell them at cost. We also send you plug-and-play phones with a two year direct-replace warranty, guaranteeing the smoothest possible transition.

The reason SoundLine™ created our own portal is to support multiple locations better than any other provider. Our “class” system allows us to designate different 911 addresses and failover settings for every single extension, regardless of their physical location. On top of that, you can transfer with one-touch to anyone, and see the status of their line. This makes managing multiple locations a breeze. Plus, only paying one bill, for obvious reasons, is pretty cool!

SoundLine™’s system architecture was designed in house from the ground up with a focus on security and redundancy with no single point of failure. Our servers run the latest CoreOS Container Linux and our services were designed with a microservices architecture and continuous integration for fast iterations. This produces the world’s most feature rich phone system. Our network architecture has no overlay networks to add latency and complication, which are very common with cloud platforms and container networks. We take security very seriously, which is why we offer TLS and SRTP to any customers who want it at no additional charge.

SoundLine™ offers a 30 day money back guarantee. We have thrived this long without contracts due to overwhelmingly positive customer experiences. When you’re happy, we’re happy, and the last thing we want is for a customer to leave us on bad terms! Thus, we are always happy to provide references and encourage you to research our reputation online.